Salesforce Maintenance and Support Services
Round-the-clock Salesforce support that keeps your org fast, secure, and up to date
Salesforce Maintenance and Support Services
Salesforce maintenance and support services keep your Salesforce org stable, secure, and useful after it goes live. That means fixing issues fast, managing users and permissions, testing every Salesforce release, keeping data clean, and making small improvements as your business changes.
At Advayan, our certified Salesforce admins and developers handle all of this for you, backed by 24/7 monitoring and incident management. Think of us as your extended Salesforce team, without the cost of hiring one. We support businesses across the US and India, on a monthly support plan or through a dedicated consultant.
Salesforce Support Services We Provide
Every Salesforce org needs a mix of day-to-day admin help and deeper technical work. Here’s what our team covers.
Managed services
Hand over the day-to-day running of your Salesforce org to us. We take care of admin work, monitoring, fixes, and small enhancements under one plan, so your team can focus on selling and serving customers.
Remote administrator support
Get an experienced Salesforce admin whenever you need one, without adding headcount. We manage users, profiles, permission sets, page layouts, fields, reports, and dashboards, following your business rules along the way.
Production support and administration
When something breaks in your live org, we're on it. Our team watches your production environment around the clock, triages issues by business impact, and fixes the root cause so the same problem doesn't come back.
Customization and development
Need a new Flow, a custom object, or an Apex fix? Our developers build every change in a sandbox, test it properly, and only then deploy it. Bigger builds run through our Salesforce development services team.
Data management and integration
Clean data is what makes your reports worth trusting. We handle duplicate merges, validation rules, and data cleanup, and we keep the connections between Salesforce and your ERP, marketing, and finance tools healthy. When middleware is involved, our MuleSoft integration specialists work on the same ticket.
Release and update management
Salesforce rolls out 3 major releases every year: Spring, Summer, and Winter. We test each one against your setup in a sandbox before it reaches production, so updates don't break the processes your team relies on.
Security and access reviews
We regularly check who can see and change what, remove access for people who've left, and fix risky settings flagged by Salesforce Health Check. If you work under HIPAA, SOX, or GDPR, we document these reviews for your audits.
Salesforce Support Levels and Priorities
We route every request by how complex it is, then work on it based on how much it affects your business. A locked-out sales rep and a failing integration both reach the right person at the right speed.
| Level | What it covers | Examples |
|---|---|---|
| L1 | Everyday user requests and basic admin | Password resets, access requests, report changes, layout updates |
| L2 | Configuration and technical troubleshooting | Flow errors, integration failures, sharing issues, data problems |
| L3 | Development and architecture | Apex and Lightning Web Component fixes, performance tuning, complex integrations |
Want more detail? See our Salesforce L1 support and Salesforce L2 support pages. Every request also gets a priority, from critical (Salesforce is down for most users) to low (a minor enhancement). We agree on response and resolution times for each priority when we set up your plan.
When to Bring in Salesforce Support Help
Not sure whether you need outside help? These are the signs we see most often.
Too many open cases
When your queue keeps growing and customers wait too long for replies, it pulls attention away from new leads. Outside help can sort through the backlog, set priorities, and keep response times steady.
Slow system or crashes
If pages stall, time out, or the app goes down, your team can't work and sales slow down. A support crew can track the root issue, whether it's code, integrations, or data, and get performance back to normal.
Low user activity
When staff stop logging in or enter data wrong, you lose visibility into deals and customer needs. Extra support offers live guidance, short how-to sessions, and quick fixes that build confidence.
Security or rule issues
Worries about who can see or change data, or the risk of fines for GDPR or HIPAA slip-ups, call for expert checks. A dedicated team can review your settings, close gaps, and hand over clear do's and don'ts for safe use.
No plan for updates
When fixes happen on the fly and nobody tests or cleans up data, small errors pile up into big roadblocks. A steady support service sets up regular health checks, clears out old data, and guides step-by-step releases, so surprise crashes become rare.
Only basic tools in use
Sticking to just Leads and Contacts means missing built-in reports, automation, and custom screens that cut manual work. Support pros can switch on these tools, build simple Flows, and train your staff to save time every day.
Your Salesforce admin just left
When one person held all the know-how, their exit can leave your org exposed. We step in with a structured handover, document how things work, and keep everything running while you plan your next move.
Why Choose Advayan for Salesforce Support and Maintenance
Here’s what you get when Advayan looks after your Salesforce org.
Certified expertise
Get certified Salesforce admins and developers who know the platform inside out, without the time and cost of building an in-house team.
Flexible scaling
Scale support up during busy periods or big projects, and back down when things are quiet. You pay only for what you use.
All-in-one support
From daily admin tasks to advanced development and integrations, one team handles it all, so you're not juggling vendors.
Industry expertise
Our consultants have supported Salesforce orgs in healthcare, financial services, real estate, and manufacturing, so they understand your processes and compliance needs.
Salesforce, MuleSoft, and SAP under one roof
Many Salesforce orgs depend on ERP and middleware. Because we also run MuleSoft and SAP support practices, one team can fix issues that cross all 3 systems.
Transparent pricing
No hidden costs or surprise invoices, just clear and predictable monthly pricing.
How Salesforce Support and Maintenance Services Help Your Business
Good support pays off in ways your whole company feels.
SMOOTH DAILY OPERATIONS
Issues get fixed quickly, system health is monitored, and downtime stops disrupting your team's day.
FASTER SYSTEM PERFORMANCE
Regular reviews find slow processes, heavy automations, and unused features, then fine-tune them so pages load quickly.
BETTER DATA MANAGEMENT
Clean, well-structured data gives you reports, forecasts, and decisions you can trust across every department.
STRONGER SECURITY & COMPLIANCE
Regular audits and updated security settings keep your org in line with regulations like GDPR and HIPAA.
ROOM TO GROW
As you add users, data, and new features, your Salesforce setup scales with you instead of slowing you down.
SMARTER USE OF FEATURES
Expert guidance helps you get more from Salesforce's evolving tools, from automation to AI-powered insights, and more return on what you already pay for.
In-House Admin, Outsourced Support, or Both?
Many growing companies go hybrid. An internal admin handles daily requests, and a partner covers development, releases, and gaps during leave.
| Factor | In-house admin | Outsourced support | Hybrid |
|---|---|---|---|
| Skills | One person's expertise | Admins, developers, and architects | Your admin plus specialist backup |
| Coverage | Business hours, gaps during leave | Extended hours under an agreed SLA | Continuous |
| Scaling up | Months to hire | Adjust hours as needed | Adjust partner hours as needed |
| Best for | Simple orgs with steady needs | Teams without Salesforce staff | Growing or multi-cloud orgs |
Advayan works in all 3 setups. If you already have an admin, we’ll take the heavier L2 and L3 work and back them up when they’re away.
Hire a Consultant for Salesforce Support and Maintenance from Advayan
Prefer having an expert embedded in your team? You can hire a dedicated Salesforce consultant from Advayan and get the benefits of an in-house hire without the recruiting effort. When you hire a Salesforce consultant from Advayan, you get:
Faster onboarding
A certified Salesforce consultant within 14 days.
Flexible models
Hire hourly, monthly, or per project, depending on your workload.
Zero overhead
No recruitment, training, or retention costs.
Industry-ready experts
Consultants who pick up your sector's processes and compliance needs quickly.
Scalable staffing
Extend, swap, or reduce resources as your Salesforce needs change.
Our Salesforce Support and Maintenance Process
Every engagement starts with a detailed review of your Salesforce org. It shows us how your team works, what’s been customized, and where the risks are, so support starts on solid ground.
24/7 monitoring and incident management
We set up alerts and dashboards to track system health, performance, and error rates. Our team logs every incident, prioritizes it, and resolves urgent issues fast to keep downtime to a minimum.
Technical troubleshooting and issue resolution
Our certified engineers dig into root causes, fix configuration errors, and apply patches. We work closely with your admins on integration failures, data sync problems, and broken automations. If the cause sits in the Salesforce platform itself, we raise it with Salesforce on your behalf.
Updates, upgrades, and release management
We plan and run sandbox testing for Salesforce's seasonal releases and new features. We coordinate release timing with your team, check your customizations after each upgrade, and document every change to prevent repeat issues.
Continuous optimization and preventive maintenance
We run regular health checks, study how your team uses Salesforce, and recommend improvements. That includes cleaning up unused metadata, tuning validation rules and automations, and reviewing license use.
We also move legacy Workflow Rules and Process Builder automations to Flow, since Salesforce stopped supporting both tools at the end of 2025. Throughout the engagement, you get monthly reports on ticket status, resolution times, and SLA performance, so you always know where things stand.
Salesforce Products We Support
Our team supports the clouds and tools most businesses run on:
Salesforce Support Across US and India Time Zones
Our offshore delivery centres in Pune, Indore, and Jaipur work on a follow-the-sun model. For US clients, that means critical issues get attention around the clock and routine work keeps moving overnight. For clients in India, support runs during IST business hours under the same service standards. Wherever you’re based, you get the same certified team and the same process.
Engagement Models
Every business works differently, so we offer 4 ways to work with us. You can switch models as your needs change.
Fixed price
Works for support with a fixed scope and timeline. Budget is set upfront, so costs are clear. Best when requirements stay stable.
Time and material
Fits support needs that change month to month. You pay for the actual hours and resources used. Easy to shift tasks and priorities.
Dedicated resource
A Salesforce expert works only on your org. You get consistency and full control. Best for ongoing, long-term needs.
Hybrid model
Combines fixed scope with flexible hours. Suits complex orgs with changing priorities. Balances structure with flexibility.
Hear It From Our Clients
Spend Less Time Fixing Salesforce and More Time Growing Your Business With It
Our certified team takes care of the tickets, releases, and system health checks that keep your org running. You get a faster, more secure Salesforce, and your team gets its time back.
Frequently Asked Questions
Everything you need to know about our Salesforce support. Can’t find your answer? Feel free to contact us.
They're the ongoing work that keeps your Salesforce org stable, secure, and useful after go-live. That includes fixing issues, managing users, testing new releases, cleaning data, and making small improvements as your business changes.
They cover troubleshooting, admin tasks, system monitoring, release testing, data management, integration monitoring, security reviews, and small enhancements. At Advayan, it all comes under one support plan.
Support usually means fixing issues when you raise a ticket. Managed services add proactive health checks, release management, and ongoing improvements. Our plans cover both.
Development builds new apps, features, and integrations. Maintenance keeps what you already have working, secure, and up to date. We handle both, and larger builds run as separate projects.
Yes. Once your org is live, we provide monitoring, issue resolution, security updates, and enhancements. We also support orgs another partner implemented, starting with a review of your setup.
They're support levels based on complexity. L1 covers everyday requests like password resets, L2 handles configuration and troubleshooting like Flow errors, and L3 covers development work like Apex fixes and complex integrations.
Critical issues, like Salesforce being down for most users, go straight to the front of the queue. We agree on response and resolution times for every priority level when we set up your plan.
Yes. We monitor your org around the clock, and our follow-the-sun delivery from Pune, Indore, and Jaipur means critical incidents get attention outside your office hours.
Before each Spring, Summer, and Winter release reaches production, we test it in a sandbox against your customizations and integrations. If something breaks, we fix it before your users notice.
Check errors and failed jobs daily, duplicates and the ticket backlog weekly, security and licenses monthly, and automations quarterly. Every Salesforce release also needs its own round of testing.
Yes. Salesforce stopped supporting both tools at the end of 2025. We review your legacy automations, rebuild the ones you need in Flow, test them in a sandbox, and retire the rest.
Yes. We connect Salesforce with ERP, marketing, finance, and other systems using secure APIs and middleware like MuleSoft, then monitor those integrations so your data keeps flowing.
Yes. Many clients keep their admin for daily requests while we handle L2 and L3 work, release testing, and cover during leave.
You can choose fixed price, time and material, a dedicated resource, or a hybrid of fixed and flexible. You can switch models as your needs change.
It depends on your org's size, the clouds you use, your integrations, and the coverage you need. We review your setup first, then recommend a plan that fits your budget.